Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you", "your", or "Customer") and Orthoplex Solutions ("we", "us") governing your use of TickFlow—the client portal, website, APIs, browser extension, and related services (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

1. Description of the Service

TickFlow provides a client-facing ticketing experience that connects to your project management tools (such as ClickUp). Features may include ticket submission, comments, attachments, dashboards, organization and user management, subdomains, and a browser extension for capturing context from web pages.

Integration credentials. API tokens and similar secrets you provide for tools like ClickUp are encrypted at rest and used only to perform the integrations you enable.

Attachments and client data. Files, screenshots, screen recordings, and similar content you attach to tickets are transmitted to your configured third-party workspace (e.g. ClickUp) as part of ticket creation or update. TickFlow does not operate as your primary document store—we do not retain your ticket files as a separate long-term file archive; your project management provider is the system of record for that content, subject to their terms and your configuration.

We may modify or discontinue parts of the Service; where practicable we will provide advance notice of material changes. Continued use after changes constitutes acceptance of updated Terms where permitted by law.

2. Accounts and eligibility

You must provide accurate registration information and safeguard your credentials. You are responsible for activity under your account. You must be legally able to enter into these Terms (typically at least 18 years old, or the age of majority in your jurisdiction). You may not use the Service where prohibited by law or sanctions.

3. Acceptable use

You agree not to misuse the Service, including by:

• Violating applicable law or third-party rights.
• Uploading malware or attempting unauthorized access to our systems or others' data.
• Interfering with or disrupting the Service or other users.
• Using the Service to send spam or abusive content.
• Circumventing technical limits or security controls.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the Service or other users.

4. Third-party services (e.g. ClickUp)

The Service integrates with third-party products you configure. Your use of those products is governed by their terms and privacy policies. We are not responsible for outages, data handling, or changes made by those providers beyond what we reasonably control.

5. Fees

If you subscribe to paid plans, you agree to the fees and billing terms presented at purchase or in your account. Taxes may apply. Failure to pay may result in suspension of paid features after notice where required.

6. Intellectual property

We retain rights in the Service, branding, and software. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain rights in your data; you grant us the rights necessary to host, process, and transmit it to provide the Service (including to your configured integrations).

Feedback you provide may be used without obligation to you, except where prohibited by law.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Indemnity

You will defend and indemnify us against claims arising from your use of the Service, your data, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

10. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory local law requires otherwise. Disputes should first be addressed through good-faith negotiation; either party may seek injunctive relief for intellectual property or confidentiality in any competent court.

11. General

These Terms and the Privacy Policy are the entire agreement regarding the Service. If a provision is invalid, the remainder remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Termination does not remove our rights accrued before termination; sections that by nature should survive will survive.

12. Contact

Questions about these Terms: contact us via orthoplexsolutions.com or your account administrator.